Thank you for your enquiry
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Reference number
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What happens next
Submission received
Just nowYour request has successfully reached our team.
Preliminary review
Within 1 business dayWe check your enquiry details for initial guidance.
Advisor assignment
Shortly after reviewA team member will be assigned to your case.
Consultation offered
By next business dayWe reach out to suggest a meeting time for discussion.
Ongoing review
We are currently reviewing your information and will reach out if clarification is needed prior to assigning your request.
Most requests are processed within two business days.
Need support?
For urgent matters or questions, please contact our support team directly.
You may check your reference number for updates or await direct contact from our team.