Our privacy commitment statement
How we collect, use, and protect your personal information
Introduction to this policy
This privacy policy explains how rivenothira collects, uses, stores, and protects your personal information as you interact with our services in Australia. Our commitment is to handle your data with transparency, following all relevant laws.
We want you to feel informed and in control when you share information with us. Please read carefully to understand how your data is managed and your available rights under Australian law.
How we collect your data
We collect only the information necessary for our services, such as contact details, consultation notes, and feedback, using secure methods. Information is provided directly by you or automatically by visiting our site.
Information you provide directly
- • Contact details used to respond to your enquiries
- • Details discussed during consultation sessions
- • Feedback or follow-up questions submitted
- • Information provided via contact forms
- • Documents you choose to share for review
Data collected automatically
- • Site usage data, including traffic logs and technical details
- • Cookies for improving user experience and analytics
- • Browser type and device identifiers
- • Access times and referring webpages
- • Error diagnostics and troubleshooting logs
How we use your data
Collected information supports our operations—such as replying to your questions, conducting reviews, and improving our service. Data is never sold or shared unnecessarily and is treated with the utmost confidentiality.
- • Respond to enquiries and provide support
- • Perform analytical reviews and prepare recommendations
- • Update or improve service offerings
- • Conduct feedback surveys to understand needs
- • Meet regulatory or legal obligations
- • Protect system security and prevent misuse
- • Facilitate team discussions for internal improvement
Our promise: We never sell your data and hold your information securely in line with Australian and international privacy standards. Protecting confidentiality is central to our client relationships.
When we may share data
We only share data where required by law, for regulatory reasons, or with your explicit consent (such as when you request an external referral). Service providers must adhere to the same privacy standards.
Our service partners
In some cases, we use third-party partners to support website functionality or consultation scheduling. These parties cannot use your data for their own purposes.
Legal and regulatory requirements
We comply with requests from Australian authorities as required by law.
Anonymous analytics and statistics
Aggregate, anonymous site usage is tracked for service improvement only.
Your rights and choices
You have the right to request access, correction, deletion, or restriction of your data. Please contact us with any privacy-related queries or requests.
- • Request a copy of your data we hold
- • Ask us to correct inaccurate details
- • Request deletion of your data at any time
- • Move your data to another provider
- • Object to use of your data for certain purposes
- • Request to limit how your details are processed
Contact us to access, change, or remove your information or to raise any concern about our privacy practices.
Our security measures
We apply both technical protections and organisational safeguards to your personal data. Our systems are reviewed regularly to ensure compliance and safety.
Technical protective measures
- • Encryption of data in transit and storage
- • Use of up-to-date security solutions and software
- • Regular back-ups and threat monitoring
- • Access controls and authentication for team
Organisational privacy practices
- • Confidentiality training for staff
- • Procedures for reporting privacy breaches
- • Restricted data access based on role
- • Regular privacy audits
How long we keep your data
We retain information only as long as required for service delivery or as required by law. Retention varies based on the type and purpose of data stored.
- • Account/identity details held for active relationship
- • Consultation notes held for ongoing service
- • Correspondence retained as required for support
- • Transaction details kept in line with regulations
- • Consent records retained for communications
We follow legal requirements on data deletion and anonymisation timelines.
International data transfers
We may transfer data outside Australia if necessary (for example, to technology providers) and apply safeguards consistent with Australian regulations.
- • Data storage by reputable external partners
- • Use of contractual safeguards (standard clauses)
- • Transfers only if essential for service
- • Regular privacy compliance review
Cookies and tracking use
Cookies are used for essential website functionality, improving experience, and basic analytics. You may control cookies through your browser settings at any time.
Cookie types used here
- • Support core website features and security
- • Help us improve website speed and experience
- • Remember your preferences and settings
- • Ensure feature operation across sessions
Cookie preferences can be updated in your browser at any moment.
Changes to this privacy policy
Privacy policies are updated as regulations or business operations change. Check this page for revisions and the effective date noted below.
- • Updated on this website
- • Email if major changes affect you
- • Notice provided before policy takes effect
- • Policy always available for review
Your continued use signifies acceptance of any privacy changes.
Contact us about privacy
Please email or call for data requests or concerns about your data use.
rivenothira
1 Bligh Street, Level 26, Sydney, NSW 2000 Australia
Phone: +61 8 2795 5913
Email: content@rivenothira.com
Last updated on 27 November 2025
Effective as of 27 November 2025